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Loyal to Delta Airlines

Daphneleah Schneider

Posted on November 25, 2017 13:49

1 user

Courteous and helpful employees abound at Delta Airlines.

In 2005, an amazing travel agent, who has since retired, suggested I join Delta Airlines SkyMiles® loyalty program. At the time, I wasn't sure which program was best and was having a difficult time choosing. Turned out he was right, and overall it has been wonderful flying with Delta. I also use the American Express Gold Delta SkyMiles® Credit Card for most purchases and accrue mileage points that way as well.
 
In fact, overall my experience with Delta has been stellar. For example, my husband and I recently flew from JFK to LAX and there were some problems with our tickets. The first gate agent didn’t know how to correct them but another person came by and was a whiz with the computer and solved the problems quickly.

As with anything, it helped tremendously that I remained calm. I firmly believe that when one is kind and patient, it helps everyone in the vicinity feel safe and calm as well as helping one’s own health. Staying calm and being kind helps others understand us better and often facilitates their willingness to fulfill our requests. It also helps keep our hearts healthy, lowers our blood pressure and helps us enjoy better quality of life.

I find Delta employees genuinely wanting to be of service and in fact giving excellent service. In the past few years, I have needed to make a few booking adjustments and had several special requests fulfilled. Each time, the telephone representatives were very courteous and able to resolve my problems.

This past summer I found myself lost in Penn Station, NY (turns out they're famous for not having clear signage).

While I stood there wondering where to take the train, I spotted a Delta flight attendant. I asked him if he happened to be going to the airport. Amazingly, he replied yes and that I could just follow him. Of course, I stuck to him! He helped me take the right train, buy an AirTrain ticket and get to the airport.

He not only helped me, but he also helped several other lost travelers along the way. Delta flight attendants have been gracious and helpful and my checked luggage has consistently arrived safely. Delta's app is simple, has great functionality and makes life easier.

I’m not alone in my love of Delta; On April  19, 2017 USA Today stated “Delta Air Lines had the best on-time rating.” And J.D. Power ranked them #2 in their 2017 North America Airline Satisfaction Study. As the flight attendants say at the end of a flight, "You have many choices in travel, we thank you for choosing Delta." And each and every time I am indeed thankful.

Daphneleah Schneider

Posted on November 25, 2017 13:49

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